Job Summary:
We are seeking a results-driven Key Account Manager to manage and grow our presence across leading e-commerce platforms including Amazon, Myntra, Nykaa, and Tata Cliq. The role involves end-to-end account management, sales planning, performance tracking, and coordination with internal and external stakeholders to drive revenue growth.
Key Responsibilities:
- Manage and oversee key e-commerce accounts such as Amazon, Myntra, Nykaa, and Tata Cliq.
- Develop and execute account-specific sales strategies to achieve revenue and profitability targets.
- Monitor daily, weekly, and monthly sales performance and take corrective actions where necessary.
- Optimize product listings, pricing, promotions, and visibility across platforms.
- Coordinate with platform account managers for campaigns, deals, and brand visibility initiatives.
- Ensure timely inventory planning and stock availability in alignment with demand forecasts.
- Analyze sales data, customer behavior, and market trends to identify growth opportunities.
- Prepare regular MIS reports and dashboards using Excel.
- Work closely with internal teams including supply chain, marketing, finance, and operations.
- Ensure smooth order processing, returns management, and issue resolution.
Required Skills & Competencies:
- Strong experience in managing e-commerce marketplaces (Amazon, Myntra, Nykaa, Tata Cliq).
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, data analysis).
- Working knowledge of SAP for order management, inventory tracking, or billing.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Strong negotiation and stakeholder management skills.
- Excellent communication and coordination abilities.
- High attention to detail and execution focus.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience in fashion, retail, or FMCG industry is an advantage.
Key Performance Indicators (KPIs):
- Sales growth and revenue achievement
- Platform-wise performance metrics
- Inventory turnover and stock availability
- Campaign performance and ROI
- Order fulfillment and customer satisfaction
