Junior IT Engineer

1. Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.
2. Guidance on Escalation management
3. Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
4. Provide support in diagnosing hardware and software issues and troubleshooting activities.
5. Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup
6. Assist with backing up data and data archiving.
7. Troubleshoot hardware as well as software applications.
8. Maintains the functionality of computer systems.
9. Update hardware and software applications regularly/weekly.
10. Repair and Replace damaged equipment.
11. Managed and maintained records on stocks of equipment.
12. Tasked with planning and performing scheduled maintenance upgrades.

Skills and Qualifications:

• Ability to anticipate, identify and resolve complex issues.
• Demonstrated oral and written communication skills and ability to work cross functionally.
• Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
• Good Communication Skills