- Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.
- Guidance on Escalation management
- Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
- Provide support in diagnosing hardware and software issues and troubleshooting activities.
- Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup
- Assist with backing up data and data archiving.
- Troubleshoot hardware as well as software applications.
- Maintains the functionality of computer systems.
- Update hardware and software applications regularly/weekly.
- Repair and Replace damaged equipment.
- Managed and maintained records on stocks of equipment.
- Tasked with planning and performing scheduled maintenance upgrades.
Skills and Qualifications:
- Ability to anticipate, identify and resolve complex issues.
- Demonstrated oral and written communication skills and ability to work cross functionally.
- Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
- Good Communication Skills
