Jewellery Consultant

Company Description

Chandi Bhandar, established in 2013, is the largest exclusive silver store in Odisha, offering a premium silver shopping experience. Located in Bhubaneswar, the store features a vast collection of silver products, including jewelry, silverware, cutlery, and corporate gifts, all under one roof. Customers benefit from services like free lifetime cleaning, the best exchange policies, and customization options, making Chandi Bhandar a trusted name for quality and value.

Job Role: Jewellery Consultant

Function : Sales

Reporting: Business Associate and Store Manager

Business: Jewellery

Job Details: To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction.

Job Requirements:

Education: School, 10th , PUC

Relevant Experience: Fresher or 2-3 years experienced

Behavioural Skills

• Customer Centricity

• Delivers Results

• Build Effective Teams

Knowledge

• Sales/ retail experience

Sales: Product Sales

1. Receive and engage with the customer to understand the customer's requirement

2. Introduce the various product offering to the customers and facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the record of the opening stock andclosing stock in the section allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the appropriate counter

5. Transfer the stock to the locker at the close of the day

6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager to minimise the same

8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall

9. Develop and maintain relationship and network with competitors to leverage leading practices &learning to improve store level processes

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company guidelines