IT Support Specialist

Job Description

Roles & Responsibilities :

• Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at RBIN-Bidadi location.

• Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( MS Teams …etc)

• Work as local network partner for central network team.

• Act as 2nd Level escalation contact for IT Helpdesk team at location.

• Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.

• Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.

• Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.

• Support implementation of new IT products and solutions.

• Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.

• Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects

Qualifications

Educational qualification:

Bachelor's degree in IT, Computer Science, E&TC or related field

Experience :

5+ Years of experience in IT Operations or Service delivery

Mandatory/requires Skills :

• Excellent knowledge and experience of working with and troubleshooting Microsoft products.

• Excellent technical knowledge of hardware & network

• Good knowledge and working experience on data analytics tools, data visualization platforms ( eg. Power BI, Tablue etc), automation tools and Gen-AI topics

• Familiar with latest IT technology and fast learner on new IT technologies

• Knowledge of ITIL foundation

• Certificate of Microsoft / Data Analytics / Visualization platforms / automation tools is an advantage

• Effective interpersonal, written and oral communication skills. Able to present ideas effectively. Good communication and presentation skills

• Preferred Skills :

• Ability to communicate and to work in international teams

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Able to serve as business advisor/consultant and as knowledgeable resource for others

• Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business