Job Summary
We are looking for a motivated and enthusiastic IT Support Engineer Intern to join our IT team. The intern will provide Level 1 (L1) technical support to employees, assist in troubleshooting hardware and software issues, support system setup activities, and help maintain IT assets and documentation. This internship is an excellent opportunity for candidates who want to build a career in IT support and infrastructure.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, and software-related issues
- Assist users with login, email, Microsoft 365, and basic network connectivity issues
- Install and configure standard software applications and system updates
- Support new employee onboarding activities such as laptop setup and account configuration
- Log, track, and update IT support tickets in the helpdesk system
- Maintain IT asset inventory including laptops, accessories, and peripherals
- Perform routine system health checks and antivirus monitoring
- Escalate unresolved or critical issues to the senior IT team
- Maintain proper documentation of technical issues and resolutions
- Follow company IT policies, processes, and security standards
Requirements
Required Skills
- Basic knowledge of computers, Windows OS, and troubleshooting
- Understanding of networking fundamentals (IP, DNS, Wi-Fi, LAN)
- Familiarity with Microsoft 365 tools (Outlook, Teams, Excel)
- Good communication and interpersonal skills
- Problem-solving attitude and willingness to learn
- Ability to work collaboratively in a team environment
Eligibility Criteria
- Any Graduate
- Freshers can apply
- Candidates with basic IT support knowledge will be preferred
Preferred Skills (Good to Have)
- Knowledge of ticketing/helpdesk tools
- Basic understanding of antivirus or endpoint security tools
- Experience in system formatting or software installation
Benefits
Internship Benefits
- Hands-on experience in IT support operations
- Exposure to corporate IT infrastructure and processes
- Opportunity to work with experienced IT professionals
- Practical learning in troubleshooting and user support
- Potential opportunity for full-time employment based on performance
