At Upstox, we're building technology that empowers millions of investors across India. We're looking for a proactive and technically curious IT Support Intern who is passionate about solving technical challenges, supporting business operations, and ensuring seamless IT experiences across the organization.

If you enjoy troubleshooting, working with diverse technologies, and collaborating with teams to solve real-world IT problems—this role is for you.

Key Responsibilities

Install, configure, and troubleshoot operating systems including Windows, macOS, and Linux.
Monitor application performance, availability, and proactively identify system issues.
Perform network monitoring and provide first-level resolution for connectivity and infrastructure-related issues.
Diagnose, troubleshoot, and resolve hardware, software, and system-related incidents.
Coordinate with external vendors and service providers for issue resolution, maintenance, and service delivery.
Conduct routine system maintenance, upgrades, patching, and performance optimization.
Collaborate with internal teams to ensure timely resolution of IT support requests.
Manage IT assets and inventory including device allocation, tagging, tracking, and lifecycle management.
Maintain accurate documentation of incidents, changes, configurations, and resolutions aligned with ITIL best practices.
Support onboarding and offboarding activities from an IT infrastructure and access-management perspective.

Required Skills & Qualifications

Currently pursuing or recently completed a degree in Computer Science, Information Technology, Engineering, or related field.
Strong analytical and troubleshooting skills with a problem-solving mindset.
Basic understanding of networking concepts, protocols, LAN/WAN, DNS, DHCP, VPN, and system connectivity.
Hands-on exposure to Windows, macOS, and Linux environments.
Familiarity with hardware troubleshooting, system diagnostics, and application support.
Understanding of IT service management concepts (ITIL knowledge is a plus).
Strong communication, stakeholder management, and coordination skills.
Ability to work independently while thriving in a collaborative team environment.
Eagerness to learn, adapt, and work in a fast-paced tech-driven environment.

What You'll Gain

Hands-on exposure to enterprise IT infrastructure and support operations.
Opportunity to work with experienced technology professionals.
Real-world exposure to system administration, networking, and IT operations.
A dynamic, fast-paced learning environment in one of India's leading fintech organizations.

If you are Interested Kindly fill the Following form:-

https://forms.gle/4nenLoBRoQXUk7jBA

Location

Mumbai (Work from Office)

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IT Support & Operations Intern