Job Description
About The Company
11Scientific is a leading technology solutions provider dedicated to delivering innovative and reliable IT services to organizations across various industries. Our mission is to empower businesses through cutting-edge technology, tailored support, and strategic insights that drive growth and efficiency. With a team of experienced professionals and a customer-centric approach, 11Scientific strives to foster long-term partnerships by understanding client needs and providing customized solutions that align with their goals.
About The Role
We are seeking a proactive and dependable IT Support team member to join our dynamic organization. In this role, you will be responsible for maintaining and supporting our Microsoft 365 environment, ensuring seamless daily operations for our team. Your primary focus will be to provide technical assistance, troubleshoot issues, and implement security measures that safeguard our systems. This position offers an excellent opportunity for individuals who are passionate about technology, eager to develop their skills, and committed to delivering exceptional support to end-users. You will work closely with other IT professionals and internal teams to ensure our IT infrastructure remains robust, secure, and efficient.
Qualifications
The ideal candidate should possess a foundational understanding of Microsoft 365 administration and IT support functions. A degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience can also be considered. Strong problem-solving abilities, excellent communication skills, and the capacity to work independently are essential. Prior experience in a helpdesk or IT support role is advantageous, although candidates with a strong willingness to learn and grow in the field will also be considered. Familiarity with security protocols, user management, and basic network troubleshooting will be beneficial.
Responsibilities
The core responsibilities of this role include managing and administering Microsoft 365 accounts, which involves creating user profiles, managing licenses, and setting access permissions to ensure secure and efficient operations. Providing first-level troubleshooting for hardware, software, and connectivity issues is a key aspect of the role, requiring quick identification and resolution of problems to minimize downtime.
You will assist with the setup and ongoing maintenance of essential communication tools such as Outlook, Teams, and SharePoint, ensuring they function optimally for all users. Implementing and supporting data security practices is critical, including resetting passwords, configuring multi-factor authentication (MFA), and monitoring system activity to prevent unauthorized access. Supporting software installations, updates, and system configurations will be part of your daily tasks to keep our systems current and secure.
Maintaining detailed documentation for IT processes, troubleshooting procedures, and user guides is vital to ensure knowledge sharing and efficient issue resolution. You will also be expected to collaborate with other IT team members and departments to implement new solutions and improve existing systems, fostering a proactive approach to IT management.
Benefits
At 11Scientific, we value our employees and offer a comprehensive benefits package designed to support your professional growth and personal well-being. This includes competitive salary packages, health insurance, and paid time off. We also provide opportunities for continuous learning through training programs and certifications to help you stay current with the latest technologies. Our work environment promotes collaboration, innovation, and flexibility, encouraging employees to bring their best ideas forward. Additionally, we support a healthy work-life balance and recognize the importance of employee development and recognition.
Equal Opportunity
11Scientific is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other protected characteristic. We believe diversity enhances our ability to serve our clients and innovate effectively. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.
