About The Company
Stolt-Nielsen Limited is a renowned global leader in bulk-liquid and chemical logistics, transportation, and storage. As a family-founded enterprise, the company has built a reputation for its unwavering commitment to safety, service excellence, and innovation. The organization continuously strives to enhance its operational capabilities through technological advancements and sustainable practices. At the Stolt-Nielsen Digital Innovation Centre, the company is at the forefront of digital transformation, developing smarter systems and shaping the future of logistics. Employees are encouraged to think boldly, challenge conventions, and contribute to pioneering solutions that drive the industry forward.
About The Role
We are seeking a dedicated IT Infra Specialist to join our dynamic team at Stolt-Nielsen Limited. In this pivotal role, you will serve as the first point of contact for technical support within our organization, ensuring the seamless operation of laptops, network hardware, and local IT infrastructure. This position requires a hands-on approach to managing and troubleshooting a variety of systems and devices, including Windows and macOS platforms, network switches, access points, and peripheral devices. Your expertise will directly impact the productivity and security of our employees, enabling them to perform their duties efficiently and securely.
The ideal candidate will possess a proactive mindset, excellent problem-solving skills, and a strong customer service orientation. You will collaborate with global IT teams and external vendors to maintain the integrity and security of our IT environment, supporting ongoing projects such as hardware upgrades, network improvements, and software deployments. This role offers an exciting opportunity to be part of a forward-thinking organization committed to technological excellence and innovation.
Qualifications
The successful candidate should have proven hands-on experience in IT support or infrastructure management within a corporate or enterprise setting. A strong understanding of Windows 11 and macOS administration and troubleshooting is essential. Familiarity with network fundamentals, including VLANs, IP configuration, DHCP/DNS, and Wi-Fi troubleshooting, is required. Candidates should possess working knowledge of Microsoft 365, Azure Active Directory, Intune, and endpoint management tools. Experience supporting mobile devices and familiarity with ticketing systems such as ServiceNow, Jira, or Freshservice, aligned with ITIL workflows, is highly desirable.
Certifications such as Microsoft 365 Endpoint Administrator Associate and ITILv4 Foundation are preferred. Additionally, experience with Apple Device Management (Apple Business Manager), patch management solutions like Microsoft WSUS, Patch My PC, or SolarWinds, and MDM tools will be considered advantageous. Candidates should demonstrate excellent communication, troubleshooting, and customer service skills, with a proactive approach and strong attention to detail. Support experience for over 100 users is a plus.
Responsibilities
- Provide comprehensive end-user support for hardware and software issues on Windows laptops, MacBooks, mobile devices, and peripherals.
- Install, configure, and maintain operating systems and software, ensuring compliance with corporate standards and security policies.
- Manage user accounts, permissions, and devices through Microsoft 365, Azure AD, and endpoint management platforms such as Intune.
- Set up, troubleshoot, and maintain network devices including switches, access points, printers, and conference room equipment.
- Perform routine maintenance tasks on local IT infrastructure, including patching, updates, and hardware replacements.
- Monitor network and infrastructure incidents, escalating issues to global IT teams or third-party vendors as necessary.
- Assist with onboarding and offboarding processes, preparing devices, accounts, and access permissions in accordance with established procedures.
- Maintain detailed documentation of configurations, incidents, and resolutions within the IT service management system.
- Support local IT projects such as hardware refreshes, Wi-Fi upgrades, and software rollouts to enhance infrastructure capabilities.
- Ensure the security and integrity of IT assets by applying company policies and ensuring device compliance with security standards.
Benefits
Stolt-Nielsen Limited offers a competitive benefits package designed to support the well-being and professional growth of our employees. Benefits include comprehensive health insurance, retirement plans, and paid time off. We provide opportunities for continuous learning and development through training programs and certifications. Employees gain access to modern tools and technologies, fostering an innovative work environment. Additionally, we promote work-life balance through flexible work arrangements and employee wellness initiatives. Joining our team means becoming part of a global organization committed to excellence, safety, and sustainable growth.
Equal Opportunity
Stolt-Nielsen Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to innovate and succeed in a global marketplace, and we are dedicated to providing equal employment opportunities to all qualified applicants.
