IT Support Executive

Job Description

Role- Technical Support Engineer (IT Support Executive/IT Executive)

Area- Network & Windows System

Job location- Fazalganj, Kanpur

Job- type- Permanent, Full time, Work form office

Shift- Rotational Shifts with Roaster

Education- Technology Graduate - Any Specialization

Requirements-

A) Experience

 . 2-4 years experience in Call Centre Technology

 . Experience in Dialer, Windows Server, VoIP, Firewall, Router, Switch, Windows Systems.

B) Soft Skills

. Passion for Work, User Handling, Presence of Mind, Soft Spoken.

. Discipline & Punctual

. Demonstrates strong inter-personal skills

. Good spoken & written English language skills

. Should be good in email writing

. Fluent Communication.

Key Result Areas-

A) Technical

. Tech Savy.

. Good hands-on Call Center Technologies & should have worked with Call Centre Dialers.

. Good Knowledge about Windows Systems Dialer, VoIP, Firewall, Switch, Router and Computer Networking.

B) Client Service

. Ability to understand user problem.

. Can Act as a bridge between user and L3 Support Team.

C) Strengthening

. Hands on Experience on Cube Dialer will be added advantage.

. Good Knowledge about MS Excel and tools

. Good in Making Reports and Presentations.

. Should be okay for night shift.