Role: IT Manager
Experience: 4-8 years of experience
Job Type: Work From Office (WFO)
Location: Hyderabad (Brigade Towers)
CTC Range: Competitive salary based on experience and qualifications.
Working Hours: 10 AM - 7 PM, 6 days a week
About the Role
We are seeking a highly skilled and proactive IT Administrator to manage and secure our IT infrastructure, support end-users, and drive IT initiatives across the organization. This role requires strong technical expertise, leadership, and the ability to collaborate with multiple teams to ensure reliable, secure, and compliant IT operations.
Key Responsibilities
- Manage and monitor IT infrastructure including servers, networks, endpoints, email systems (Microsoft 365, Google Workspace), and cloud services.
- Provide leadership in IT operations, guiding junior staff and ensuring timely resolution of technical issues.
- Implement and maintain system hardening, patch management, access controls, and backup/disaster recovery processes.
- Configure and manage security tools such as VPN, MDM,RDP ,EDR, DLP, firewalls, and endpoint protection to safeguard systems and data.
- Ensure compliance with IT policies, audit requirements, and data protection regulations; maintain accurate documentation and asset records.
- Support enterprise systems and integrations (e.g., HRMS such as Darwinbox), ensuring smooth employee onboarding/offboarding and adherence to data retention policies.
- Lead IT procurement and vendor management: evaluate new tools, conduct POCs, oversee asset lifecycle, and manage contracts and renewals.
- Collaborate with cross-functional teams to enable business operations, resolve escalations, and deliver IT projects in an Agile environment.
- Stay updated on emerging technologies, proactively identifying improvements to enhance efficiency, security, and reliability.
- Troubleshoot and resolve software, hardware, and OS-related issues, including installations, configurations, and upgrades, ensuring minimal downtime.
Requirements and Skills
- Bachelor's degree in IT, Computer Science, or related field.
- 4-8 years of experience in IT administration, system support, or IT operations, with leadership or mentoring exposure.
- Strong knowledge of Windows & Linux environments, networking (DNS, DHCP, VPN, TCP/IP), cloud platforms (Azure, AWS, Google Workspace, Microsoft 365).
- Hands-on experience with Active Directory, email systems, endpoint security, patch management, and disaster recovery.
- Proven experience in IT audits, policy enforcement, compliance processes, and documentation.
- Skilled in vendor management, IT procurement, and enterprise software support.
- Excellent problem-solving, analytical, and communication skills with the ability to lead and influence stakeholders.
- Strong troubleshooting skills for software, hardware, and OS-related issues, including installations, configurations, and upgrades.
- Helpdesk/Service Desk Ticketing Systems familiarity with JIRA, ServiceNow, or Fresh service.
Nice to Have
- Certifications: ITIL, CompTIA, Cisco, or Microsoft/Azure Administrator.
- Experience with virtualization (VMware/Hyper-V), scripting/automation (PowerShell/Python), and database basics.
Key Qualities
- Strong leadership and team management abilities.
- Proactive and adaptable, with a customer-service mindset.
- Detail-oriented with strong documentation and compliance discipline.
- Growth-oriented, eager to adopt and implement new technologies.
