Position: Manager - IT Operations
Location: Hybrid, Hyderabad
Work Timings: 2 to 11 PM IST
About the Role
We're looking for a Manager - IT Operations with 10+ years of experience to lead IT operations, strengthen infrastructure and security, and support a hybrid workforce. You'll handle asset lifecycle, system performance, security tools, user support, and compliance requirements while guiding the IT team and improving processes.
Key Responsibilities
IT Operations & Infrastructure
- Manage day-to-day IT operations for both office and remote teams.
- Ensure reliable performance and security of servers, networks, and business applications.
- Maintain IT policies, SOPs, backups, disaster recovery, and business continuity readiness.
- Monitor and manage incoming tickets in Jira Service Management.
Asset & Vendor Management
- Manage the full lifecycle of IT assets with accurate inventory tracking.
- Oversee procurement, licensing, vendor relationships, and contract renewals.
Microsoft 365 & Cloud Services
- Administer Microsoft 365 accounts, licenses, security settings, and core services (Exchange, Teams, SharePoint).
- Ensure proper configurations, data protection, and compliance.
- Work directly with customers to understand business needs and deliver Microsoft Managed Services for Modern Workplace solutions (M365, Intune, related technologies).
Security Tools & Endpoint Management
- Manage Netskope SASE policies, access controls, and threat protection.
- Use Intune and Jamf to manage device enrollment, compliance, patches, and security across Windows and macOS.
- Support incident response, conduct risk assessments, and strengthen overall security posture.
Compliance & Audits (ISO, SOC 2, GDPR)
- Lead IT compliance audits (ISO 27001:2022, SOC 2 Type 2, GDPR, etc.), maintain documentation, and track remediation activities.
- Ensure IT practices align with GDPR principles, including data handling, access control, retention, and breach reporting processes.
- Collaborate with security, HR, and leadership to maintain ongoing compliance across all systems and workflows.
Team & Project Leadership
- Supervise and mentor the IT team; manage escalations and workload distribution.
- Lead infrastructure upgrades, tool rollouts, and other technology improvement projects.
Required Skills
- 10+ years in IT operations, infrastructure, and security.
- Strong knowledge of networks, firewalls, VPNs, cloud platforms, and endpoint security.
- Hands-on experience with Microsoft 365, Intune, Jamf, Netskope, and identity management systems.
- Experience supporting ISO, SOC 2, or GDPR compliance requirements.
- Strong troubleshooting, communication, and project management abilities.
Nice-to-Have
- Certifications: ITIL, CCNA, MCSE, Azure/AWS, or security certifications.
- Experience with Atlassian tools, SSO, automation platforms, or SaaS management.
