IT Manager

The IT Manager is responsible for safeguarding hotel profitability through the strategic use of IT systems, ensuring operational efficiency, maintaining data security, and delivering high-quality service standards to guests and team members. This role also oversees the effective management of IT resources, compliance with corporate standards, and supports the commercial needs of the business.

What will I be doing

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

• Maximize and protect hotel profitability through strategic IT operations, training, and best practices.
• Identify opportunities to reduce IT costs through effective purchasing, vendor negotiation, and maintenance contract management.
• Propose and implement opportunities to augment revenue through IT solutions.
• Ensure all user permissions are properly authorized; conduct monthly audits of user activity to ensure correct usage.
• Manage and control all IT-related expenses in line with the approved budget.
• Establish and regularly test a business continuity plan for all operational areas.
• Deliver the highest possible IT service aligned with corporate standards and best practices.
• Collaborate with business management to optimize information access and usage.
• Resolve guest IT queries efficiently and enhance guest satisfaction according to defined service standards.
• Communicate and maintain Hilton brand standards for Guest and Business Services.
• Ensure the secure and timely backup of all hotel data and maintain ownership and accountability of organizational data.
• Represent and promote the Hilton brand with IT suppliers and partners.
• Maintain IT resources that support the hotel's commercial and operational objectives.
• Identify successors and provide training to ensure business continuity in IT functions.
• Provide IT support and cross-training to IT personnel at other Hilton hotels as needed.
• Manage and monitor local vendors and global vendor representatives.
• Enforce hotel data security and access control policies in line with global standards.
• Perform regular self-evaluations of IT practices and implement improvements.
• Maintain proper machine room access control and ensure safety compliance.
• Conduct disaster recovery drills to familiarize operational teams with manual procedures.
• Communicate project status, risks, and opportunities to the General Manager, Hotel Management, and Regional/Area IT Management.
• Ensure compliance with the hotel's security and emergency policies.
• Ensure all IT team members understand and adhere to the hotel's rules and regulations.
• Lead local IT implementation projects.
• Carry out other reasonable duties and responsibilities as assigned.

What are we looking for

An IT Manager serving Hilton brands must demonstrate a commitment to Hilton's core values and work collaboratively with guests, team members, and partners. Specifically, you should possess the following qualifications, skills, and attributes:

• Strong understanding of IT service management and operational best practices.
• Excellent problem-solving skills, particularly in relation to guest and operational IT systems.
• Knowledge of IT security, data protection, and access control standards.
• Effective vendor management and negotiation skills.
• Budget management experience related to IT infrastructure and services.
• Strong communication skills to collaborate effectively with hotel management and regional teams.
• Proactive approach to IT risk management, disaster recovery planning, and business continuity.
• Experience in project management, particularly for local IT implementations.
• Commitment to the Hilton brand values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (Urgency and Discipline).