A provider in the cloud communications and managed IT services sector delivering enterprise-grade contact-center, unified-communications, and managed connectivity solutions for B2B customers across India and APAC. The team focuses on reliable, secure, on-site infrastructure and end-user computing support to maintain high availability for customer-facing operations.
Standardized Title: IT Support Executive (On-site) | Location: India — On-site
Role & Responsibilities
- Deliver day-to-day on-site IT support for end users: troubleshoot desktops, laptops, printers, VoIP phones, and peripherals to restore service quickly.
- Administer and maintain network infrastructure: switch configuration, VLAN troubleshooting, wireless LAN support, and basic router/firewall changes under guidance.
- Manage user accounts and access: onboard/offboard users, maintain Active Directory objects, Microsoft 365 accounts, and group-policy enforcement.
- Implement patching, endpoint protection and backup routines: ensure anti-malware, OS updates, and scheduled backups are executed and validated.
- Operate the IT ticketing system: triage incidents, escalate to 2nd/3rd-line or vendors, document resolutions and maintain knowledge-base articles.
- Maintain IT asset inventory and vendor relationships: track hardware lifecycle, manage procurement, warranty claims, and coordinate on-site vendor visits.
Skills & Qualifications
- Must-Have
- Windows Server
- Active Directory
- Microsoft 365
- LAN Troubleshooting
- Firewall Management
- Helpdesk Ticketing Systems
- Preferred
- Endpoint Security
- VMware ESXi
- VoIP Telephony (SIP) experience
Benefits & Culture Highlights
- On-site role with structured shifts and opportunities for cross-functional exposure to cloud communications and contact-center platforms.
- Learning-first environment: regular technical upskilling, vendor certifications support, and mentorship from senior infrastructure engineers.
- Competitive compensation, equipment provisioning, and clear escalation pathways for career growth into network or systems administration roles.
Skills: endpoint security,troubleshooting,it,communications,cloud,firewall management,windows server,active directory
