We operate in the Technology Services & IT Infrastructure sector, providing managed IT operations and end-user computing support to enterprise and mid-market customers across India. This is an on-site role focused on delivering reliable, secure, and responsive IT services that keep business users productive and systems available.
Primary Job Title: IT Support Executive
Role & Responsibilities
- Deliver first- and second-line on-site IT support: diagnose and resolve hardware, OS, application, and peripheral issues for end users.
- Manage user lifecycle in Active Directory and Microsoft 365: account provisioning, password resets, permissions, and mailbox management.
- Maintain and troubleshoot LAN/WAN connectivity, VPNs, switches, wireless access points, and coordinate with ISPs or vendors for escalations.
- Administer endpoint management and security: deploy software and patches, run antivirus/EDR scans, and respond to security alerts.
- Operate the helpdesk ticketing system: log, prioritize, resolve, escalate incidents, and produce regular incident/status reports.
- Manage IT asset inventory and lifecycle: asset tagging, procurement support, setup, deployment, and documentation of SOPs and configurations.
Skills & Qualifications
Must-Have
- Windows 10/11 Administration
- Active Directory
- Microsoft 365
- LAN/WAN Troubleshooting
- Helpdesk Ticketing Systems
- Endpoint Management (SCCM/Intune)
Preferred
- PowerShell Scripting
- VMware vSphere
- Cisco Networking (Switches)
Qualifications
- Diploma or degree in IT/Computer Science or equivalent practical experience in on-site IT support.
- Proven experience supporting end-user computing, network basics, and endpoint/security tooling in an enterprise environment.
- Strong service orientation, documentation discipline, and ability to work shifts/rotate on-call as required for on-site support.
Benefits & Culture Highlights
- Hands-on, collaborative on-site environment with clear scope for operational ownership and visibility.
- Training and certification support, and opportunities to upskill on cloud, virtualization, and security technologies.
- Competitive salary, health benefits, and structured career progression for high performers.
Skills: enterprise,computing,it,microsoft,active directory,vmware vsphere,powershell scripting,security,documentation,resolve,management
