Job Description-
Serve as the first point of contact for Water Quality customers who seeking technical assistance over the phone, email, and in person. Offer remote troubleshooting through diagnostic techniques and pertinent questions. Provides technical and professional advice and services in the development and maintenance of corporate information architecture, infrastructures and systems to enable the achievement of strategic business goals and objectives. Individuals draw upon knowledge of the standard's regulatory requirements (including ISO, FDA and other governing bodies) and guidelines established by information technology professional associations and societies
Key Responsibilities:
- Perform the overall WQ India end user support perspective IT Helpdesk, meet IT SLA. (50%)
- Work together APAC IT team and global IT team to delivery remote user support. (10%)
- Timely completion of projects identified by management. (10%)
- IT assets management include purchase, issue, return, repair process. IT assets include PC, software licenses, IP Phone, printer. (10%)
- Assist with infrastructure administration and hardware support for the local site as required. (5%).
- Respond to datacenter, network, server outages and assist global team on troubleshooting. (5%)
- Active Directory (AD) administration as required to support the local users. (5%)
- Assist users with IT related needs as requested. (5%)
Qualifications
- Skills & Competence:
- Associates computer science degree.
- 4 years MNC experience in end user supporting role like IT Helpdesk, onsite IT engineer.
- Knowledge of Microsoft Office365 (Outlook, Teams, SharePoint), Windows 7&10
- AD, VPN are required.
- Application (Acrobat Reader,Oracle,Citrix etc.)
- Antivirus handling experience is a plus
- MCSA / MCSE certificates are plus.
- Knowledge of network & server technology are plus.
- Experience on Oracle EBS applications support is plus.
- Basic knowledge on HW purchase
- Soft Skills:
- Excellent English written and verbal communication skills
- Strong customer service orientation
- Ability to listen and active problem-solving skills
- Ability to handle high pressure situations
- Self-motivation, can proactively take responsibility
- Comfortable to work independently with remote manager
