Job Title
IT Assistant I
Job Description
Job Posting Title Network Specialist
Work Location Pune, India (Work from Office, readiness for 24x7 and out of office hours support hours).
Relevant Experience Required (in Years) 6 - 8 Years.
Educational Qualification Any graduate (preferably IT) from a reputed University
Required Skills & Competencies
- Excellent verbal and written communication skills, with strong interpersonal abilities and the capacity to engage effectively at all organizational levels across all communication channels.
- Hands-on experience with network hardware, including configuration of firewalls, switches, and routing protocols; proficiency with HPE Aruba (routing & switching) and Check Point (firewalls) preferred.
- Expert-level knowledge of remote access VPN solutions, including advanced troubleshooting and root cause analysis.
- Expert-level understanding of multi-OS networking stacks across enterprise environments.
- Proficient in diagnosing and resolving identity-based networking issues, including 802.1x device registration, authentication failures, and policy enforcement.
- Strong ability to assess the network requirements of diverse enterprise applications and systematically troubleshoot connectivity and performance issues.
- Skilled in the use of network diagnostic tools such as Wireshark and Nmap, with the ability to interpret output efficiently to drive rapid issue resolution.
- Solid working knowledge of enterprise wireless networking, encompassing device authentication, IP address management, and access point troubleshooting.
- Excellent organizational skills with demonstrated experience in support case management, ensuring timely resolution and clear stakeholder communication throughout.
- Troubleshooting and resolving network problems for industrial equipment would be a plus.
- Working knowledge of ansible network automation would be a plus.
Roles & Responsibilities
- Monitor the health of data centres worldwide and take timely corrective actions to maintain uptime and performance.
- Troubleshoot and resolve network issues across Windows endpoints, Windows servers, Linux servers, and virtual machines.
- Provide L2 support for LAN/WAN environments in a 24×7 operational setting; engage with ISPs and WAN providers to address service disruptions and collaborate with L3 teams on the resolution of major incidents.
- Troubleshoot and maintain switches, firewalls, and wireless access points to ensure optimal performance and reliability, with a focus on HPE Aruba (switching and wireless) and Check Point (firewalls).
- Manage, monitor, and optimize network infrastructure using centralized platforms such as Aruba Central and OP5 Netmon.
- Support L3 teams in network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations; provide hands-on physical assistance as needed, including racking, cabling, and patch management.
- Adhere to established configuration and change management policies to ensure all network changes are properly documented, approved, and executed with minimal risk.
- Troubleshoot remote access VPN issues at the end-user level, addressing both endpoint and firewall-side factors to drive fast, effective resolution.
- Troubleshoot and support collaboration devices, including video conferencing systems, IP phones, and meeting room endpoints, to ensure seamless connectivity and user experience.
