About PSG Global Solutions
PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.
With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success.
Job Summary
We are seeking an experienced and proactive IT Support Executive to join our team at PSG Global Solutions India. This role is ideal for a hands-on IT professional who can manage end-to-end IT operations, ensure seamless connectivity, and maintain high standards of system performance and security.
The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to coordinate directly with vendors and stakeholders with minimal supervision. You'll play a key role in maintaining a robust, secure, and scalable IT environment while supporting daily IT operations for our teams.
Key Responsibilities
- Manage IT infrastructure operations, including networks, servers, and systems
- Coordinate with vendors, service providers, and contractors to ensure timely and quality execution of IT maintenance activities
- Oversee configuration, administration, and optimization of servers, networks, and endpoint systems
- Implement and maintain robust cybersecurity, access control, and data protection measures across all systems
- Handle IT procurement, asset tracking, and vendor performance management
- Provide hands-on support and troubleshooting for hardware, software, and network-related issues to minimize downtime
- Maintain detailed IT documentation, standard operating procedures, and ensure compliance with company IT policies and best practices
- Collaborate with global IT teams on infrastructure integration, upgrades, and system improvement initiatives
- Proactively identify opportunities to enhance performance, scalability, and efficiency within the IT environment
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 4 - 5 years of hands-on experience in IT administration, infrastructure management, and network operations
- Expertise in Windows/Linux administration, Active Directory, and network security protocols
- Strong understanding of firewalls, VPNs, backup solutions, disaster recovery, and cloud-based systems (Microsoft 365 / Azure / AWS)
- Excellent communication, negotiation, and vendor management skills
- Ability to work independently, handle multiple priorities, and manage tasks with minimal oversight
- IT certifications such as CCNA, CompTIA Network+, Azure Administrator, or similar preferred
Preferred Skills
- Strong understanding of network layout, structured cabling, and Wi-Fi infrastructure
- Knowledge of routers, bandwidth requirements, and network capacity planning
- Hands-on experience with endpoint security and monitoring tools
- Exposure to virtualization management (VMware / Hyper-V)
- Strong vendor management and coordination skills
- Good understanding of voice communication systems and cloud-based calling tools used for international calls
- Proactive, independent, and solution-oriented approach
Job Details & Compensation
- Position: IT Support Executive
- Location: Baner, Pune
- Work Mode: On-site, 5 days a week
- Work Hours: 6:30 PM – 3:30 AM IST
- Salary Range: 6 LPA - 7 LPA
- Expected Joining: Immediate Joiners Preferred
- Experience Required: 4 - 5 Years
Perks & Benefits
- Family Health Insurance: Comprehensive coverage for you and your family
- Provident Fund (PF): Secure your future with structured retirement benefits
- Monthly Rewards & Recognition: Celebrate your efforts and achievements regularly
- Night Shift Allowances: Additional compensation for working in US hours
- Cab Facility: Safe and convenient pick-up/drop for night shifts
- Fun Culture: Monthly and quarterly events, both in-office and off-site, to keep the energy high
