Job Description
THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization!
Assist in ensuring production systems are available and operating effectively.
Drive incident and outage resolution while maintaining clear communication.
Facilitate the restoration of services to the production environment.
Establish and maintain disaster recovery procedures.
Support data retention practices to ensure compliance and efficiency.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Beginner proficiency in Service Desk Voice Support.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
6+ years of experience.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Service.
Beginner proficiency in Technical Troubleshooting.
Advanced proficiency in Communication Skills.
Intermediate proficiency in Problem Solving.
Beginner proficiency in Time Management.
