IP Expert

About the Role:

• Handling escalated tickets for IP related failures.
• Contacting vendors and following up until failure resolution.
• Timely and High-Quality handling of all support Requests.
• Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.
• Improvement of the OBS knowledge base.
• Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.
• Shift work/on-call may be required.

About You:

• An experience on Cisco router configuration and trouble-shooting.
• Excellent network troubleshooting skills.
• Scope of technical expertise must include some of the following:
• Services: Managed LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
• Router types: Cisco all chassis, Juniper MX PEs
• Protocols: MPLS, IP, IPSec, Multicast etc.
• Routing Protocols: OSPF, EIGRP, BGP4
• WAN protocols: Frame Relay (FR), ATM
• Remote Access: PPP Dial (ISDN/PSTN)
• Internet, IP security
• Hands-on over SDWAN and wireless.
• Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
• Good interpersonal skills.
• Good time management, organizational and communication skills.
• Ability to work under pressure.
• Ability to deal with multiple tasks.
• Ability to coach and mentor peers and subordinates.
• Ability to act as the customer representative with suppliers and vendors.
• Proactive, self motivated and determined attitude.
• Leadership and Matrix Management, Excellent training & coaching skills.
• Good analytical skills.
• Excellent problem solving skills are necessary.
• Flexibility in terms of working hours.
• Proficient in English.