IP Expert

Orange Business Services

Gurugram

5-12 Years

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Job Description

Handling escalated tickets for IP related failures
Contacting vendors and following up until failure resolution
Timely and High-Quality handling of all support Requests
Use all forms of training provided by Equant to keep up-to-date with existing and new IP services
Improvement of the OBS knowledge base
Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports
Shift work/on-call may be required
An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills
Scope of technical expertise must include some the following:
Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
Router types: Cisco all chassis, Juniper MX PEs,
Protocols: MPLS, IP, IPSec, Multicast etc
Routing Protocols: OSPF, EIGRP, BGP4
WAN protocols: Frame Relay (FR), ATM
Remote Access: PPP Dial (ISDN/PSTN)
Internet, IP security
Hands-on over SDWAN and wireless
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach
Good interpersonal skills
Good time management, organizational and communication skills
Ability to work under pressure
Ability to deal with multiple tasks
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors
Proactive, self motivated and determined attitude
Leadership and Matrix Management, Excellent training & coaching skills
Good analytical skills
Excellent problem solving skills are necessary
Flexibility in terms of working hours
Proficient in English

More Info

Job Type:

Permanent Job

Industry:

IT Management

Role:

Network Engineer, Customer Support Engineer /Technician

Function:

IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Orange Business Services

We are making business life easier, every day and all around the world

As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably.

Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better.

Some facts & figures:
- we have nearly 28,500 staff in 100 countries & territories
- our network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.

about our customers:
- 3,000 multinationals
- 2/3 of top global 100 companies
- 70% of Fortune 500 financial services companies
- 8 million business mobile users

Our mobile operations span 26 countries and serve 207 million mobile customers, including 8 million business customers. As a founding member of the FreeMove Alliance, our mobile coverage spans 80 countries and serves +500 million customers.

Job ID: 117218505

Jobs by Skill - IT