International Voice Support

Job Overview

We are hiring dynamic and customer-focused professionals for our International BPO process. The role involves handling global customer interactions through calls, chats, and emails, ensuring high-quality service, quick resolution, and an excellent customer experience.

Candidates should possess strong communication skills, problem-solving abilities, and a professional attitude while working with international clients.

Key Responsibilities

Customer Handling

Manage inbound and outbound calls with international customers

Provide accurate information regarding products, services, and processes

Resolve customer queries, complaints, and requests efficiently

Ensure first call resolution and customer satisfaction

Support Functions

Handle email and chat support (if applicable)

Troubleshoot issues and provide step-by-step solutions

Escalate complex cases to higher teams when required

Maintain service quality standards

Documentation

Update customer details in CRM/software

Maintain proper call logs and case notes

Follow company compliance and data security policies

Performance & Quality

Meet daily/weekly/monthly targets (AHT, CSAT, Quality Score, Productivity)

Follow call scripts and international communication standards

Adhere to shift timings and attendance policies

Participate in training and skill development sessions

Skills Required

Excellent verbal & written English communication

Neutral accent and clear pronunciation

Active listening and problem-solving skills

Basic computer knowledge (MS Office, CRM tools)

Typing speed with accuracy

Ability to work in rotational/night shifts

Good customer service attitude & patience

Eligibility Criteria

HSC / Graduate (any stream)

Freshers and experienced both can apply

Prior international voice/chat experience preferred

Age criteria as per company policy

Work Details

Process: International (US / UK / AUS)

Shifts: Rotational / Night shifts

Working Days: 5 days working (2 rotational offs)

Location: On-site / Hybrid / WFH (as per process)

Compensation & Benefits

Attractive salary package

Performance-based incentives (Unlimited earning potential)

Monthly bonuses

Paid training

Career growth opportunities

Health insurance / Mediclaim

Paid leaves

Friendly work culture

Transport facility (cab) where applicable

Why Join Us

Work with global clients

Professional corporate environment

Fast career growth in BPO & operations

Skill enhancement & personality development

Stable income + incentives