Description
We are seeking enthusiastic individuals for the position of International Voice Process. This role is ideal for freshers or entry-level candidates looking to start their career in customer service and support.
Responsibilities
- Handle inbound and outbound calls for international clients.
- Provide excellent customer service and support over the phone.
- Resolve customer queries and issues in a timely and effective manner.
- Maintain accurate records of calls and customer interactions.
- Follow up with clients to ensure satisfaction and gather feedback.
Skills and Qualifications
- Excellent communication skills in English (both verbal and written).
- Strong interpersonal skills and ability to work in a team.
- Basic knowledge of customer service principles and practices.
- Proficient in using computer systems and software applications.
- Ability to handle difficult situations and resolve conflicts effectively.
