Customer Support Professional - International Voice process

Role Responsibilities:

• Handle voice-based customer inquiries and complaints
• Escalate complex issues to the supervisory team as needed
• Maintain high service standards through training and adherence to procedures
• Work in rotational shifts, including nights

Key Deliverables:

• Timely resolution of customer service issues
• Clear and professional communication with clients
• Accurate use of computer systems and records
• Successful completion of training and process evaluations