Description
We are looking for dedicated individuals to join our team as International Voice Process Executives. The ideal candidates will have 1-10 years of experience in customer service or a related field, providing exceptional support to our international clientele.
Responsibilities
- Handle inbound and outbound calls for international clients.
- Provide exceptional customer service and support to clients across various time zones.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Adhere to company policies and procedures while handling customer calls.
Skills and Qualifications
- Excellent communication skills in English (verbal and written).
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using computer systems and call center software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong interpersonal skills and the ability to work as part of a team.
- Flexibility to work in rotating shifts, including nights and weekends.
