Description
We are seeking enthusiastic individuals for the International Voice Process role. This position is ideal for freshers/entry-level candidates looking to start their career in customer service and gain experience in a dynamic and multicultural environment.
Responsibilities
- Handling international voice calls and providing customer support.
- Resolving customer queries and issues in a timely manner.
- Maintaining a high level of professionalism and customer service standards.
- Documenting customer interactions and feedback for quality assurance.
- Collaborating with team members to improve service delivery.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Familiarity with customer service software and tools is a plus.
- Basic computer skills and proficiency in MS Office.
- Willingness to work in flexible shifts to accommodate international time zones.
