International Voice Process

Han Digital Solution

Bengaluru, Pune

1-6 Years

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Posted 10 hours ago
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Job Description

Key Responsibilities Customer Interaction: Handle both inbound and outbound calls from international customers and clients
Issue Resolution: Address customer queries, troubleshoot problems, and provide timely and effective solutions for products or services
Customer Satisfaction: Maintain a high level of customer satisfaction by providing quality support and representing the company positively
Record Keeping: Maintain accurate customer records and transaction details in the system
Escalation: Identify and escalate priority issues to the appropriate teams
Adherence to Standards: Follow company policies, procedures, and quality standards, and meet personal and team targets
Required Skills and Qualifications Communication: Excellent verbal communication skills, especially in English and potentially other international languages
Customer Service: A strong customer service orientation with the ability to empathize with customers and provide appropriate solutions
Problem-Solving: Good problem-solving abilities to resolve customer issues effectively
Adaptability: The ability to work in a dynamic, fast-paced, and target-driven environment
Technical Skills: Basic computer knowledge and the ability to use CRM tools and other relevant software
Flexibility: Willingness to work shifts, including weekends and holidays
Typical Work Environment Call Centers: Often work in a call center environment, though remote positions are also available
Team Collaboration: Work collaboratively with team members to improve the overall customer experience

More Info

Job Type:

Permanent Job

Industry:

Consulting, Professional Services

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Han Digital Solution

Data & Strategy for your Talent, Market, R&D, and Growth Founded in 2003, Han Digital offers suite of strategic consulting and talent advisory to Fortune500 customers across Software/IT, BFSI, Semicon, Telco, Healthcare, and Engineering verticals. Our expertise spans Global Talent Intelligence, Market Research, GenAI Data Solutions, GCC Programs, Strategic Consulting, Executive Search and Talent Solutions. Our Core Focus Areas: 1.Global Capability Centers (GCCs), ER&D, and IT Pioneers: We offer a comprehensive strategic consulting suite for GCCs, ER&D, IT players, and tech startups in India, the Philippines & emerging ITBPM markets to scale and transform their businesses. 2.AI/MLOps Data Solutions: We empower GenAI players with all data annotation, content moderation, image sourcing, and data labeling, to enhance customer agility and innovation. 3.Executive Search and Hiring Solutions: Our executive search, specialized niche skill hiring and staffing cater specifically to the IT-BPM industry, helping you to find and hire the right talent. 4.Industry Research: We benchmark and provide custom market research to solve complex business problems related to the market, competition and growth. Why Han Digital •Proven Expertise: 20 years of expertise in talent intelligence and tracking over 15,000 niche technology skills. •Innovative Solutions: Offering scalable AI/MLOps data solutions to drive innovation and elevate customer experiences in the future of GenAI. •Hiring Partnerships: Yearly over 100,000 candidates and 5,000 job roles handled, helping niche technology and semiconductor hiring for Fortune 500 customers. Our Commitments to Excellence: At Han Digital, we believe in staying ahead of market trends through proven domain expertise and strong thought leadership.

Job ID: 139117811

Jobs by Skill - IT