Executive - Customer Support - International Voice Process - BPO

Profile Summary:

• We are looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with servicing the company's client base
• Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints
• Utilize computer applications to provide professional service

Primary Job Responsibilities:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients, and vendors, and escalates areas of concern to the appropriate supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by management

Education and Essential Experience:

• 6 months BPO or travel experience
• Bachelor's degree or undergraduate dropouts
• Excellent written and spoken communication, business technical writing
• Computer skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment (Voice & Chat/Email)

Key Enablers:

• Strong process orientation
• High energy, high integrity & work ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem-solving skills

Accolades:

• We train new joiners on GDS (Amadeus)