International Voice Process ||Customer support

Wsne Consulting

Gurugram

1-5 Years

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Posted 3 days ago
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Job Description

Key Responsibilities:

Answer inbound customer calls and provide assistance on inquiries, complaints, or requests.
Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines.
Handle a variety of queries related to products/services, billing, technical issues, or account management.
Maintain a professional and friendly tone, ensuring customers feel valued and understood.
Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner.
Document all customer interactions, issues, and resolutions accurately in the system.
Provide customers with information about new products, promotions, or services as applicable.
Escalate complex issues to the appropriate team for resolution when necessary.
Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
Follow up with customers to ensure complete satisfaction with the solutions provided.
Work with international teams to ensure smooth communication and resolution of issues.
Ensure compliance with company policies and legal regulations.

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Wsne Consulting

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124373607

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