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Customer Support Executive - Voice International Process/ Ggn.

0-5 Years
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  • Posted 2 days ago
  • Over 100 applicants
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Job Description

Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound customer calls for international clients, ensuring effective issue resolution and providing a high level of service.
  • Product/Service Support: Assist customers with product/service-related queries, providing accurate and clear information.
  • Issue Resolution: Troubleshoot and resolve customer issues, whether related to billing, product functionality, or service inquiries, in a timely manner.
  • Communication: Maintain a professional tone during calls and ensure clear, concise communication to enhance customer understanding.
  • Documentation: Log all customer interactions, inquiries, and resolutions in the CRM system for record-keeping and future reference.
  • Escalation Management: Identify and escalate complex issues to higher-level support teams when necessary.
  • Customer Satisfaction: Strive to meet and exceed performance metrics related to customer satisfaction, call quality, and resolution time.
  • Follow-Up: Follow up with customers as required to ensure issues are resolved satisfactorily and to enhance the customer experience.
  • Continuous Improvement: Actively participate in training sessions, providing feedback to improve services, and staying up to date with product/service knowledge.

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124398037