International Voice

Outpace Consulting Services is seeking skilled Customer Support Specialists for an International Voice Process at a leading ITES company. This role is crucial for delivering exceptional customer experiences by handling inquiries, resolving issues, and providing comprehensive support via phone. If you have a passion for customer service, excellent communication skills, and thrive in a dynamic, 24x7 environment, we encourage you to apply.

Key Responsibilities:

• Customer Inquiry Resolution: Act as the first point of contact, responding to customer inquiries about products or services, providing information, and offering guidance over the phone.
• Issue Troubleshooting: Troubleshoot and resolve various customer issues and complaints, finding effective solutions to customer concerns.
• Customer Assistance: Help customers navigate product features, troubleshoot technical difficulties, and optimize their overall experience.
• Interaction Management: Maintain a positive and professional attitude, actively listen to customer needs, and ensure customer satisfaction throughout every interaction.
• Documentation & Reporting: Accurately document customer interactions, track issues, and provide feedback to contribute to improved customer service processes.

Required Qualifications:

• Experience: Graduate or Undergraduate with a minimum of 1 year of experience in an International BPO setting.
• Must not have any exams scheduled in the next 6 months.
• Immediate joiners are preferred.
• Skills: Excellent Communication Skills (verbal, specifically for international voice processes).
• Strong problem-solving abilities.
• Customer-centric mindset with empathy and patience.
• Ability to learn and adapt to new technologies and processes.

Work Environment:

• Shifts: 24x7 rotational shifts.
• Working Days: 5 days working per week.
• Transportation: Both-side cab facility provided (with night shift allowance).