International Voice Process

Key Responsibilities:

• Handle inbound or outbound international calls in a timely and professional manner
• Address customer queries, complaints, and service issues
• Provide accurate information regarding products, billing, orders, or technical issues
• Maintain call quality, communication etiquette, and first-call resolution
• Update CRM systems with call details and follow-up actions
• Meet or exceed performance KPIs: AHT, CSAT, and SLA compliance
• Collaborate with internal departments to ensure smooth issue resolution
• Adhere to process guidelines, scripts, and compliance policies

Eligibility Criteria:

• Education: Any graduate (Undergraduates with excellent communication can also apply)
• Experience: 03 years in international BPO or voice support preferred
• Communication Skills:
• Excellent verbal communication in English
• Neutral accent and good listening skills
• Willingness to work in night/rotational shifts

Skills Required:

• Strong interpersonal and problem-solving abilities
• Familiarity with CRM tools, ticketing systems, and basic computer skills
• Patience and empathy while handling customer interactions
• Ability to work under pressure and handle high call volumes