This is a remote position.
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International Telecaller manages inbound/outbound calls with global clients, focusing on sales, lead generation, or customer support. Key responsibilities include achieving call targets, providing product information, updating CRM systems, and delivering high-level service while working flexible or night shifts. Excellent English communication and negotiation skills are required.
Expertia AIExpertia AI +4Key ResponsibilitiesOutbound/Inbound Calling: Initiate sales calls to potential clients or handle inquiries from international customers.Customer Relationship Management: Build and maintain relationships with global clients, handling inquiries and complaints professionally.Sales Target Achievement: Convert leads into sales or meet daily/weekly KPIs for call volume and engagement.Database Management: Accurately update customer records, call logs, and contact details in CRM software.Product Knowledge: Clearly explain product features, benefits, and pricing to international prospects.Follow-ups: Schedule follow-up calls to nurture leads and ensure client satisfaction. Expertia AIExpertia AI +5Required Skills and QualificationsCommunication: Excellent verbal and written English skills (neutral or international accent preferred).Experience: Proven experience in international telecalling, telesales, or customer support.Technical Skills: Proficiency in CRM software (e.g., Salesforce), MS Office, and internet tools.Flexibility: Willingness to work in night shifts or different time zones.Soft Skills: Strong negotiation, persuasion, patience, and ability to handle rejection.Education: High school diploma or equivalent; a degree is a plus. www.shine.comwww.shine.com +4Key Performance Indicators (KPIs)Number of calls made/received per day.Conversion rate of leads to clients.Customer satisfaction score (CSAT).Average handling time (
