This is a remote position.
Mail:- [Confidential Information]
Telecaller job involves making & receiving calls to engage potential/existing customers, promoting products/services, generating leads, handling inquiries, resolving issues, and maintaining customer data, requiring excellent communication, persuasion, and target-driven skills for sales or support goals, notes LinkedIn, Indeed, Betterteam. Key duties include outbound/inbound calls, data entry in CRM, following up on leads, and meeting sales targets, acting as the voice of the company.
Key Responsibilities:Customer Interaction: Make outbound calls to prospects and receive inbound calls from customers.Sales/Lead Generation: Inform customers about offerings, generate interest, and convert leads into sales.Customer Support: Address inquiries, resolve complaints, and provide information or solutions.Data Management: Accurately record customer interactions, update CRM, and maintain contact lists.Target Achievement: Consistently meet daily, weekly, or monthly performance goals. Essential Skills & Qualifications:Communication: Excellent verbal communication, persuasion, and interpersonal skills.Language: Fluency in required languages (e.g., English, Hindi).Customer Focus: Strong ability to listen, understand needs, and ensure satisfaction.Adaptability: Ability to modify pitches and handle diverse customer demands.Organization: Meticulous record-keeping and time management. What the Role Involves:Being the company's voice, building relationships.Working in sales, customer service, or marketing.Potentially handling chats, emails, or social media besides calls.Training on scripts, accents, and product knowledge.Career growth opportunities into team leadership or management.
