This is a remote position.
Mail:- [Confidential Information]
Telecaller job involves making/receiving calls to engage customers, generate leads, promote products/services, resolve issues, and meet sales targets, requiring excellent communication, persuasion, and record-keeping, often using CRM tools to build customer relationships and drive business growth, functioning as the voice of the company.
Key Responsibilities:Customer Engagement: Contacting existing/potential customers via phone for sales, support, or feedback.Lead Generation: Identifying and nurturing sales leads for the sales team.Product Promotion: Informing clients about company offerings and nudging them towards purchases.Inbound/Outbound Calls: Handling both incoming queries and making proactive calls.Record Keeping: Accurately logging customer interactions, details, and follow-ups in CRM systems.Issue Resolution: Addressing customer complaints and providing solutions.Target Achievement: Meeting daily, weekly, or monthly sales/call quotas. Essential Skills:Verbal Communication: Clear, persuasive, and confident speaking.Persuasion: Ability to influence tough individuals.Listening: Understanding customer needs.Patience & Professionalism: Maintaining high service standards.Computer Proficiency: Using CRM and other tools. Typical Environment:Often target-driven, with roles in sales, marketing, or customer service.May involve training on phone etiquette and accents for international roles.
