International Semi-Voice Process – Customer Support

Job Title: International Semi-Voice Process – Customer Support

Location: Bangalore (Candidates must be currently based in Bangalore)

Job Type: Full-Time | 5 Days Working | 2 Rotational Week Offs

Job Description:

We are hiring experienced customer support professionals for an international semi-voice process. The ideal candidate will handle customer interactions through voice and non-voice channels, ensuring prompt and professional service to international clients.

Key Responsibilities:

• Manage customer queries and concerns through voice and chat/email channels.
• Deliver excellent service aligned with company quality standards.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Maintain accurate records of customer interactions.
• Adhere to process compliance and performance metrics.

Requirements:

• Prior experience in international customer support is mandatory.
• Excellent communication skills in English (verbal and written).
• Ability to handle rotational shifts and rotational week-offs.
• Strong problem-solving and customer-handling skills.
• Immediate joiners preferred.
• Must be currently residing in Bangalore.

Compensation:

• Salary: Up to ₹35,000 CTC per month

Work Schedule:

• 5 days working, 2 rotational week-offs
• Rotational shifts (including night shifts as per process requirement)

How to Apply:

If you meet the above criteria and are ready to join immediately, share your resume E-mail ID: [Confidential Information]