We are seeking dynamic and customer-focused individuals for our International Voice Process team. The role involves handling inbound and/or outbound calls with international clients, addressing customer queries, resolving concerns, and delivering exceptional service while maintaining high-quality standards.
Required Skills Qualifications
- Excellent verbal communication skills in English (neutral or international accent preferred).
- Strong listening and interpersonal skills.
- Ability to handle customer concerns calmly and professionally.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including night shifts.
- Prior experience in international voice process or customer service is preferred (freshers with excellent communication skills are welcome).
Key Competencies
- Customer-centric mindset
- Problem-solving ability
- Adaptability and flexibility
- Team collaboration
- Time management
What We Offer
- Competitive salary with performance incentives
- Night shift allowances (if applicable)
- Training and career growth opportunities
- Friendly and professional work environment
This job is provided by Shine.com
