Customer Care Associate

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
• Resolve customer complaints and issues efficiently and courteously.
• Provide accurate product or service information to customers.
• Document customer interactions, feedback, and issues in the system.
• Collaborate with internal teams (technical support, sales, logistics, etc.) to resolve escalated issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Required Skills & Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer service is a plus, but not mandatory.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Proficient in using customer service software, CRM systems, or basic computer applications.
• Good typing speed and attention to detail (for non-voice roles).