Job Description
Location: Kolkata (Work from Office)
Industry: BPO / MNC
Interview Mode: Virtual
Job Overview
We are looking for dynamic and enthusiastic candidates for an International Blended Process. The role involves handling both voice and non-voice interactions with global customers, ensuring a high level of customer satisfaction.
Key Responsibilities
Handle customer queries via calls, emails, and chats
Provide accurate information and resolve customer concerns efficiently
Maintain professional communication with international clients
Ensure customer satisfaction by delivering quality service
Meet performance targets and adherence metrics
Eligibility Criteria
Excellent verbal and written communication skills in English
Graduation preferred (Undergraduates can also apply)
Freshers experienced candidates are welcome
Comfortable working in rotational shifts
Basic computer knowledge required
Skills Required
Strong communication interpersonal skills
Problem-solving attitude
Ability to work in a fast-paced environment
Customer-centric approach
This job is provided by Shine.com
