International Customer Support Associate

Spes Manning Solutions is actively hiring for a Customer Care Executive to join our team as an International Customer Support Associate. This is an excellent opportunity for both freshers and experienced professionals with a passion for customer service. You will play a vital role in providing a world-class experience to our international clients, including those in the US and UK, while contributing to a high-performing team.

Roles & Responsibilities

• Handle inbound and outbound calls to provide exceptional customer service.
• Resolve customer queries in a professional manner and ensure a high level of customer satisfaction.
• Adhere to process guidelines and consistently achieve performance targets.
• Provide a world-class experience to our international clients.

Requirements

• Experience:
• Freshers with excellent communication skills are welcome to apply.
• Prior experience in BPO (International Voice/Chat) or customer service will be considered a significant advantage.
• Skills:
• Strong communication and interpersonal skills.
• A professional and customer-centric approach.
• Flexibility:
• Must be flexible to work in rotational shifts, including night shifts.

Work Schedule

• Shifts: Rotational shifts.
• Days: 5 working days with 2 rotational offs.

Perks & Benefits

• Salary: An attractive salary package with monthly performance incentives.
• Hike:30% hike on the last drawn salary for experienced candidates.
• Facilities:Cab facilities for a comfortable commute.
• Insurance: Company-provided insurance.
• Allowances: Additional allowances will be provided.

Interview Process

The selection process is designed to assess your skills and includes the following rounds:

• Telephonic Screening: An initial conversation to assess your communication and basic skills.
• HR Round: Discussion with a member of our Human Resources team.
• Versant: An evaluation of your communication skills.
• Ops: Final round with the Operations team.

How to Apply

To apply for this position, please send your resume to:

HR Kiran

• WhatsApp: 9225684444
• Email: [Confidential Information]
• For any inquiries, feel free to reach out via email or WhatsApp.