We are seeking highly empathetic and customer-focused individuals for the International Customer Support Associate role at KVC Consultants Ltd. You will be responsible for delivering exceptional service and support to our global customers, resolving their inquiries, and ensuring a positive and seamless experience across various communication channels.
Roles and Responsibilities:
- Serve as the primary point of contact for international customers, addressing their inquiries, concerns, and feedback with professionalism and efficiency.
- Provide comprehensive support across various communication channels, which may include phone, email, and chat.
- Actively listen to customer needs, empathize with their situations, and offer clear, concise, and accurate information and solutions.
- Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the customer's case.
- Maintain detailed and accurate records of all customer interactions and transactions in the customer relationship management (CRM) system.
- Adhere to company policies, procedures, and service standards to ensure consistent, high-quality service delivery.
- Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives.
- Stay informed about product updates, service changes, and new offerings to provide up-to-date information to customers.
Skills Requirement:
- Excellent verbal and written communication skills in English, suitable for an international audience.
- Strong active listening skills and the ability to empathize with customer situations.
- Proven problem-solving abilities and a knack for providing effective solutions.
- Customer-focused mindset with a strong commitment to delivering exceptional service.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in using customer support software and CRM systems.
- Strong organizational skills and attention to detail for accurate record-keeping.
- Ability to remain calm and professional under pressure.
QUALIFICATION:
- Bachelor's degree or equivalent practical experience.
