Job Description
- Internal Communications Manager (Contract)
- Location: Bengaluru
- Experience: 6+ years
- Education: Graduation mandatory. Postgraduate qualifications in Communications, Journalism, Marketing or related field preferred.
- Industry Preference: Experience in BPM, IT Services, BPO, Consulting or similar global services industry preferred.
About HGS
Hinduja Global Solutions (HGS) is a global leader in Business Process Management and digital customer experience solutions. Part of the diversified Hinduja Group, HGS partners with some of the world's leading brands across industries to deliver innovative, technology enabled services that drive customer loyalty and business growth. With a strong presence across geographies and a people centric culture, HGS is committed to building agile, inclusive and future ready workplaces.
Role Overview
HGS is seeking an experienced and strategic Internal Communications Manager (Contract) to drive and execute the company's internal communication agenda across geographies. The role requires a seasoned communications professional with strong business acumen, storytelling capability and stakeholder management expertise. The individual will play a critical role in aligning employees with the company's vision, strategy and transformation priorities.
Key Responsibilities
- Develop and implement a comprehensive internal communications strategy aligned with business objectives and leadership priorities
- Partner closely with global leadership, HR and business heads to drive messaging around transformation, growth, culture and employee engagement
- Craft high impact content including leadership messages, town halls, organizational announcements, change communications and employee campaigns
- Lead communication planning for strategic initiatives including digital transformation, ESG, diversity and inclusion and business expansion
- Manage internal communication channels including intranet, newsletters, emailers, collaboration platforms and video messaging
- Ensure consistency of tone, narrative and brand voice across all internal touchpoints
- Design and implement measurement frameworks to track effectiveness and employee engagement
- Provide communication advisory support to senior leaders and guide them on executive messaging
- Lead crisis and sensitive communications internally in partnership with leadership and HR
- Coordinate with agency partners and cross functional teams where applicable
Key Competencies
- Strong strategic thinking and ability to translate business priorities into compelling narratives
- Exceptional writing and editing skills with attention to detail
- Strong stakeholder management capability and executive maturity
- Ability to operate in a fast paced, matrixed, global environment
- Experience managing communications during periods of change or transformation
- Strong project management and planning skills
Experience Profile
- Minimum 6 years of experience in internal communications, corporate communications or related roles
- Proven experience in a global organization
- Experience in BPM, IT services, consulting or similar industry preferred
- Demonstrated experience working with senior leadership teams
What Success Looks Like
- Employees demonstrate strong alignment with company strategy and values
- Leadership communication is clear, consistent and impactful
- Increased engagement across communication platforms
- Seamless communication support during transformation and change initiatives
