Introduction
At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world.
Your Role And Responsibilities
As a Technical Content Professional, you will play a crucial role in designing, developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials. Your primary responsibilities will include:
- Design and Develop Content: Create and curate technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials, to facilitate client self-service and product understanding.
- Analyze Content Effectiveness: Evaluate the impact and efficacy of technical content to identify areas for improvement and optimize content strategy.
- Curate Existing Content: Organize, refine, and update existing content to ensure accuracy, consistency, and relevance to client needs.
- Develop Documentation: Create user-friendly documentation to help clients understand and utilize our products efficiently.
- Support Client Self-Service: Develop content that empowers clients to resolve issues independently, reducing the need for additional support.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Content Development Experience: Exposure to designing, developing, and curating technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials.
- Technical Writing Skills: Experience working with creating user-friendly documentation to help clients understand and utilize products efficiently.
- Content Analysis Exposure: Exposure to evaluating the impact and efficacy of technical content to identify areas for improvement and optimize content strategy.
- Content Management: Experience working with organizing, refining, and updating existing content to ensure accuracy, consistency, and relevance to client needs.
- Digital Self-Service Knowledge: Exposure to developing content that empowers clients to resolve issues independently, reducing the need for additional support.
Preferred Technical And Professional Experience
- Embedded Assistance Development: Exposure to creating and curating technical content for product-embedded assistance, including interactive guides and tutorials.
- Visual Content Creation: Experience working with visual elements, such as images, diagrams, and videos, to enhance technical content and improve client engagement.
- Content Localization: Exposure to adapting technical content for diverse audiences and languages, ensuring cultural relevance and accessibility.
