Experience: 1.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Office ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - CUPI)
What do you need for this opportunity
Must have skills required:
Inside sales, Telecalling, Kannada, Tamil, Telgu
CUPI is Looking for:
Job Description:
Customer Support (Virtual) This role is for the digital gift card marketplace built for tech-savvy and gamer-first users. It enables users to browse, purchase, and redeem gift cards while earning instant discounts and cashback rewards. We're looking for a proactive and detail-oriented Customer Support Executive to ensure a seamless, trust-first experience for our users.
They will be the first point of contact for users, handling queries related to gift card purchases, payments, cashback, wallet balances, and order issues. Their goal is to resolve issues quickly, clearly, and professionally while maintaining high customer satisfaction.
Key Responsibilities
Resolve customer queries via chat, email, or CRM tools
Handle issues related to:
Gift card delivery or redemption
Payment failures (UPI, cards etc.)
Cashback and wallet balance discrepancies
Refunds and transaction status
Escalate technical issues to internal teams with proper documentation
Maintain accurate ticket logs and follow SLAs
Contribute to FAQ updates and process improvements
Requirements
1-2 years of experience in customer support (ecommerce / fintech preferred)
Strong understanding of online payment flows and order lifecycle
Excellent written and verbal communication skills
Comfortable handling high-volume chat/email support
Familiarity with CRM tools (Freshdesk, Zendesk, etc.)
Plus : Prior experience with gift card marketplaces or digital commerce platforms
This role can be deployed in the client place or Escrow stack office
How to apply for this opportunity
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
