Inside Sales Specialist

About Exclusive Jewellers:

We are a fast-growing, design-led jewellery house specializing in bespoke, high-value pieces. From engagement rings to one-of-a-kind pendants, our strength lies in personalisation, craftsmanship, and creating meaningful designs. As we scale, we're looking for a Sales Strategist who can not only close leads—but build the systems that make it happen.

Your Role:

As our Sales Strategist, you'll take ownership of our sales pipeline—from lead to loyal customer. You'll work at the intersection of design, marketing, and operations to craft a seamless journey for every client who reaches out to us.

Key Responsibilities:

✅ Build and refine lead-to-customer conversion strategies

✅ Set up systems (CRM, workflows, scripts) for tracking and nurturing leads

✅ Collaborate with jewellery designers to present ideas that close sales

✅ Identify sales bottlenecks and improve response time & engagement

✅ Train and guide junior sales team members (if needed)

✅ Use data to optimise conversion rates and customer satisfaction

✅ Communicate with leads via WhatsApp, Instagram, and email in a structured, professional way

What You'll Need:

• 1+ years of sales experience (preferably in jewellery, luxury retail, or custom products)
• Experience with CRMs or sales automation tools
• A strategic mindset—you enjoy building systems, not just chasing leads
• Strong communication skills (English & Hindi preferred)
• Confidence in handling high-ticket clients and personalised sales journeys
• Passion for jewellery design is a huge plus

This will be an unpaid internship