Inside Sales Specialist

Key Objective / Purpose of the Job:

The incumbent is responsible for:

• Contacting potential or existing customers to inform them about products or services.
• Answering questions about company services.
• Understanding customer requirements and qualifying leads.
• Closing deals over the phone for remote locations, zero accounts, or quick wins.
• Generating leads and setting appointments for Global Account Management (GAM).
• Directing prospects to Global Account Managers for closure.
• Maintaining and updating customer information in the database.
• Processing orders accurately and handling grievances to preserve the company's reputation.
• Striving to meet sales quotas for remote and zero accounts and quick wins.
• Keeping records of calls, sales, and other useful information.