Company Description SHAPING Child Development Center is a multidisciplinary center dedicated to supporting children's developmental needs through specialized therapeutic services. The center offers a range of therapies, including behavior therapy, speech therapy, and occupational therapy, tailored to each child's unique profile. Families receive coordinated care from qualified professionals who collaborate to create individualized treatment plans. SHAPING Child Development Center focuses on fostering meaningful progress in communication, behavior, and daily living skills to improve children's quality of life. The team is committed to a supportive, inclusive environment for both children and their caregivers.
Role Description The Inside Sales Specialist is a full-time, on-site role based in Hyderabad, responsible for managing and converting inquiries from families and partner organizations into scheduled consultations and enrollments. In this role, the specialist will handle incoming calls, emails, and walk-in queries, provide accurate information about the center's services, and guide caregivers through the intake and enrollment process. Daily tasks include lead follow-up, maintaining detailed records in CRM or tracking tools, and coordinating with therapists and administrative staff to ensure timely appointments and clear communication. The specialist will also conduct outbound calls to nurture leads, gather feedback to improve customer satisfaction, and support basic marketing and outreach campaigns. This role requires consistent, professional communication with empathy and clarity, especially when interacting with families seeking developmental support for their children.
Qualifications
- Candidates should possess strong Inside Sales and Lead Generation skills, including managing funnels, follow-ups, and conversions.
- Candidates should possess a focus on Customer Satisfaction and Customer Service, with the ability to handle queries and concerns with empathy and professionalism.
- Candidates should possess excellent Communication skills, both verbal and written, to explain services clearly and build trust with families.
- Relevant experience in healthcare, education, or child development services is preferred, especially in a client-facing or sales role.
- Ability to work on-site in Hyderabad, manage time effectively, and handle multiple leads and tasks simultaneously.
- Proficiency with basic office software and CRM or lead-tracking tools is an advantage.
- Minimum of a bachelor's degree in business, communications, psychology, education, or a related field is desirable
