Inside Sales Representative

Job Title: Inside Sales Lead (5+ Years Experience)

Location: Kharadi, Pune

Department: Sales

Experience Required: 5+ Years in IT Hardware & Software Sales

Reports To: Sales Manager / Head of Inside Sales

Budget: 10 LPA

Detailed JD:

1. Team Leadership & Performance Management

• Lead, mentor, and motivate the Inside Sales Representatives (ISRs) to achieve individual and team targets.
• Conduct regular coaching, feedback sessions, and skill development programs to enhance productivity.
• Monitor performance metrics and ensure 100% target allocation and tracking.

2. Revenue Ownership & Sales Execution

• Own and drive inside sales targets for IT hardware across B2B/B2C segments to Achieve Sales Team Target's.
• Ensure strong pipeline management with a focus on closing maximum opportunities and maintain in CRM.
• Maintain deal profitability margins as per company benchmarks with Sales Manager's.

3. CRM & Process Compliance

• Ensure 100% CRM adoption with real-time updates on leads, opportunities, and closures.
• Conduct weekly pipeline reviews to maintain forecast accuracy (>90%) and 3x pipeline coverage.
• Enforce compliance with pricing, proposal, and documentation SOPs.

4. Market & Product Strategy Alignment

• Conduct monthly product training sessions and OEM updates for the team.
• Collaborate with product/marketing teams to refine offerings based on customer feedback.

5. Lead Generation & Pipeline Development

• Ensure adherence & guidance to lead generation cadence.

6. Client & Stakeholder Management

• Support ISRs in closing key enterprise accounts through joint calls and escalations with Sales Manager.
• Maintain a 90%+ CSAT score for inside sales-managed accounts.
• Coordinate with pre-sales, Sales Team, logistics, and support teams for seamless order execution.

7. Business Reporting & Strategic Insights

• Deliver weekly dashboards on sales performance, KPIs, and forecast health.
• Provide monthly insights on top-performing segments, products, and customer feedback.
• Recommend process improvements and strategic initiatives quarterly.

Short JD:

1. Team Leadership Train, mentor, and track ISR performance to meet targets.
2. Sales Execution Achieve revenue goals, manage pipeline, and ensure profitability.
3. CRM & Compliance Maintain 100% CRM updates, weekly reviews, and SOP adherence.
4. Market Strategy Conduct product training, share competitor insights, and align with marketing.
5. Lead Generation Drive cold calling, email campaigns, and improve lead conversion by 20%.
6. Client Management Support key account closures, ensure 90%+ CSAT, and coordinate with support teams.
7. Reporting Share weekly dashboards, monthly insights, and strategic recommendations.

Qualifications & Skills:

• Education: Bachelor's degree in Business, Sales, or related field; (MBA preferred)
• Experience: **+ years in inside sales, with **+ years in leadership (IT hardware/Sales).
• Skills:
• Strong CRM (Zoho) and sales analytics expertise Preferred.
• Exceptional coaching, negotiation, and stakeholder management skills.
• Data-driven decision-making and process orientation.
• Knowledge of IT hardware (laptops, servers, networking, storage, etc.).