Job description
Company: The Wellness Shop
Location: Jaipur
Experience: 7+ years
Role Overview:
The Inside Sales Manager will lead, scale, and optimise a high-performing inside sales organisation. This role demands a strong sales leader who has built large teams from the ground up, implemented robust sales processes, and consistently delivered revenue growth at scale.
You will be responsible for end-to-end ownership of inside sales performance—from hiring and training to process design, pipeline management, and target achievement.
Key Responsibilities:
Sales Leadership & Revenue Growth:
- Own and drive inside sales revenue across D2C
- Define and achieve monthly, quarterly, and annual sales targets
- Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency
- Drive high-volume lead conversion while maintaining quality and customer trust
Team Building & People Management
- Build, manage, and scale a 50+ member inside sales team
- Lead team leads, managers, and senior sales executives
- Set clear KPIs, incentive structures, and performance benchmarks
- Foster a performance-driven yet ethical sales culture
Hiring, Training & Capability Building
- Own the end-to-end hiring process for inside sales roles
- Design structured onboarding, product training, and sales playbooks
- Conduct regular skill-building sessions, call audits, and coaching reviews
- Develop second-line leadership and succession pipelines
Process Design & Sales Operations
- Set up and optimise inside sales processes for:
- D2C inbound & outbound sales
- Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures
- Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment
- Improve sales productivity through tools, dashboards, and automation
B2B & Bulk Sales Management
- Establish structured processes for bulk sales, distributor sales, and corporate buyers
- Define pricing frameworks, negotiation guidelines, and approval matrices
- Ensure timely closures, invoicing coordination, and repeat order management
- Build long-term B2B relationships through inside sales excellence
Required Skills & Experience
- 7+ years of experience in inside sales leadership
- Proven experience managing 50+ member sales teams
- Strong background in both B2C (D2C) and B2B / bulk sales
- Hands-on experience in setting up sales processes from scratch
- Demonstrated ability to consistently meet and exceed revenue targets
- Excellent hiring, training, coaching, and performance management skills
- Strong understanding of CRM systems, call centre metrics, and sales analytics
- Highly revenue-oriented, data-driven, and execution-focused
Preferred Background
- Exposure to high-growth, scale-up environments
- Experience working with inbound lead funnels and performance marketing teams
What We Offer
- Leadership role with direct revenue ownership
- Opportunity to build and scale one of the largest inside sales teams in the wellness sector
- Competitive compensation with performance-linked incentives
- Fast-growth, entrepreneurial work environment
