Inside Sales Executive - Reservations

Inside Sales Executive – Hospitality & Tech/PMS Solutions

Role Summary (Impact-Focused):

This is a pure sales role focused on revenue generation—not customer support.

Job Summary (Brief):

We are hiring a Sales Executive for our US-based hotel operations to convert calls and emails into bookings, upsell effectively, and drive revenue. This is a sales-focused role (not customer support) requiring strong communication, closing skills, and a revenue mindset.

You will work with hotel PMS systems, handle leisure, corporate, and group bookings, and deliver a US-standard guest experience. Ideal for candidates who want high incentives, fast growth, and exposure to international hospitality.

You will:

• Convert inquiries into sales.
• Sell company products- IT & Hospitality.
• Drive performance through conversion and persuasion.

Key Responsibilities (Outcome-Oriented)

• Convert inbound calls and emails into confirmed reservations with a strong sales approach.
• Handle group bookings, corporate inquiries, and special requests with revenue focus.
• Upsell room categories, packages, and add-ons to maximize booking value.
• Write high-conversion email responses (not just informational replies) .
• Maintain accurate booking records and guest data.
• Identify revenue opportunities proactively (dates, demand, guest intent).
• Deliver a US-standard guest experience with confidence and professionalism.

Required Skills & Qualifications:       

• Experience in Hospitality & IT solutions.
• Strong spoken and written English (US guest interaction experience preferred)
• Proven ability in sales closing, objection handling, and persuasion.
• Comfortable working in night shifts (US timings)
• Strong willingness to learn quickly.
• Ability to think in terms of revenue, not just service.